Also use this information to set up ibm inotes on a server using domino offline services dols. The vi service desk is an it help desk and service desk ticketing software system for the ibm lotus notesdomino platform. It integrates seamlessly, giving you the highest roi and lowest tco. The mkkf utility places the keyring file in the current. Software support on any other products than specifically. All apps can be fully bespoke to fit with your needs. Helpdeskpro has been validated with the ready for ibm software status and supports domino 8. Because users are presented with an application which they are already familiar with, adoption is swift.
Cobalt helpdesk fur ibm notes domino lotus notes helpdesk. Lotus notes domino help desk software support tracker is. Lotus notes help desk software a comprehensive domino help. Support tracker is a webenabled lotus notes help desk solution which eases the workload of your it support departments and improves the efficiency of help desk services, all through the lotus notes.
Lotus notes is used with a variety of local and collaborative server applications, including email, calendars, personal information managers pim. Vi service desk help desk ticketing system for hcl lotus notes. The lotus c api for domino provides a comprehensive c programming language interface to lotus domino. Beginner lotusscript for notes domino download for free. Dispatch help desk for lotus notes and domino help desk.
A whole suite of applications for lotus notes from crm to service desk to expenses and hr. Support tracker tm is a webenabled lotus notes help desk which eases the workload of your it support departments and accelerates the problemresponseresolution process for optimal operational. Tracker, automation centre, proprietary, groupware, requires lotus notes ibm lotus domino, 2001. Home search comparison charts discussion forums add a listing. Lotus domino, lotus domino access for microsoft outlook. Vi service desk an it help desk for the ibm notesdomino. Built by velocity integrations software, an ibm business partner. Help desk service description 28082007 1 helpdesk service description. Ibm lotus notes domino and xpages development and support by project or retainer request a quote. The vi service desk is an it help desk system built exclusively for hcl notes domino. This intermediate course is for the lotus domino and lotus notes help desk level 2 support representative responsible for password security, notes id recovery, and.
Please help improve this article by adding citations to reliable sources. Help desk service description page 1 helpdesk service description helpdesk. A costeffective, easy to use, multi functional service desk management. Helpdesk lite is a powerful, easytouse collaboration tool based on lotus notesdomino platform. Zipmap for lotus notes optimization of the images copied and pasted into lotus notes emails. For more than a century ibm has been dedicated to every clients success and to creating innovations that matter for the world. Helpdesk lite download the latest version for windows xpvista7810 32bit and 64bit. Compare landesk service desk vs sysaid 2020 financesonline. Mayflower made some of the first help desk products in the united states in 1984. Comparison of help desk issue tracking software news.
Order a free demo cd and find out how to leverage your notes investment with a. Ibms technical support resource for all ibm products and services including downloads, fixes, drivers, apars, product documentation, redbooks, whitepapers and technotes. Vi service desk help desk ticketing system for hcl lotus. Knowledgebase powered by kayako help desk software. First, this domino based collaborative help desk provides faq and organic knowledgebase functionality for user selfhelp, which can be accessed through any lotus notes client or over the web. Domino administrators, it help desk technicians can recall a message sent by any user if the ibm notes id which opens the total recall db has the admin role enabled or at least. Lotus notes domino help desk software support tracker is a. Lotus notes domino help desk software support tracker is a collaborative help desk solution. Help desk software for lotus notes supplies help desk managers with efficient help desk functionality containing problem identification, call history, call logging, escalation, and resolution that has a simple. Installed software, modified and repaired hardware and resolved technical issues.
Select a specific version or edition of ibm domino documentation. Lotus notes is a brand of groupware that is now owned by ibm. By leveraging the lotus notes domino software platform already in place, tracker suite allows organizations to rapidly and painlessly deploy tools for project tracking, help desk services, time and expense reporting, personnel and asset management, purchasing, customer relationship management and more. Help desk reduces it workload with faq and knowledgebase. Dominohunter is an opensource security tool that is able to scan and detect structure vulnerabilities in domino web servers. Comparison of help desk issue tracking software wikipedia. Lotus notes help desk software a comprehensive domino. Your ibm notes and domino environment is a powerful.
Moreover, talk to an existing user of the software and ask for their opinion concerning the application in question. Ibms technical support resource for all ibm products and services including. Dispatch help desk for lotus notes and domino help desk solution for customer service. Many companies have used lotusnotes based support software being afraid to switch to something more modern. The vi service desk can be accessed through your notes client just like any. Support for lotus notes and domino help desk software. People who are pressed for time or need a help desk software advice from our team might. A lotus notes help desk, support tracker offers web enabled support services.
A lotus notes help desk application, support tracker extends the lotus notes domino messaging platform with a collaborative help desk solution which enables it departments to improve support services, accelerate bug and defect tracking, and empower employees. Support is the leading help desk solution for the lotus platform. Help desk incident, problem, change, release, and configuration management. This intermediate course is for lotus domino and lotus notes help desk level 2 support representative responsible for password security, notes id recovery. Lotus notes service desk helpdesk call logging application. The vi service desk is an it help desk and service desk system built for.
Domino development lotus notes development, domino. Increase your first call resolutions and provide a help desk your staff want to use. Ibm lotus notes applications business software to help. With a full set of features including incident, knowledge, and asset management, routing, notifications, and slas, c. Spamsentinel antiapam for domino and lotus notes client are our most popular products. This article is a comparison of notable issue tracking systems used primarily for help desks and. Lotus domino lotus domino software can help you improve the productivity of your employees.
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